Pictet's One.Chat: Boosting Efficiency for Wealth and Asset Management

One.Chat is a platform co-developed by Unique and Pictet that allows easy access to internal information and finance-specific use cases.

ONE.CHAT IN NUMBERS

• 5,300 Employees
• 4,200 Monthly Active Users
• 50,000 Prompts per Week

One.Chat Case Study

Challenges

Information retrieval: Employees dedicate considerable time to sourcing relevant information from directives, the intranet, helpdesk resources, HR documentation, and similar sources.

Summarisation & Translation: Additionally, they invest effort in condensing documents into summaries, translating and composing emails.

Workspaces: To enhance efficiency, they seek to establish multiple workspaces for distinct data segregation.

Solutions

Information retrieval: One.Chat can identify relevant documents based on the question asked and retrieve specific answers from it.

Translation and draft generation: Users can translate any information in multiple languages and draft emails.

Coding: Employees can use GPT’s coding functions for software development.

Summarisation: The AI tool can easily summarize whole or parts of documents in the knowledge base.

Workspaces: One.Chat segregates the information into groups (e.g., wealth planning, legal, etc.), which facilitates access to specific information for teams.

Impact

Based on a recent survey among employees, the reported time saving is 1.5-2h per employee per week.

Within One.Chat, Relationship Managers (RMs) have also access to their own GenAI assistant, which enables streamlined access to information from various sources to better and more efficiently engage with clients. For instance, it can quickly filter out recommended products from the full investment product universe using natural language by mentioning any number of criteria such as bond maturity, yield, ratings, etc. While human RMs continue to be the core of the client relationship, the GenAI assistant helps them be more efficient, which ultimately benefits clients.

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"The platform does in minutes what previously took employees hours to do." – Steve Blachet | Head of Pictet Group Technology, Strategy & Innovation

"We conducted a survey among the workforce at the end of last year. Around 400 employees took part. The result: over half of those who took part said they were able to save 1.5 hours of working time per week thanks to One.Chat. If you extrapolate that to the number of users, you get a big productivity gain." – Steve Blachet | Head of Pictet Group Technology, Strategy & Innovation

One.Chat in Details

How Our Co-Development With Pictet Works

We evaluate use cases with the highest potential with our Financial Services clients and enable them to develop on our platform via API, SDK or open source like collaboration.

Technologies We Use

We use a combination of RAG (Retrieval Augmented Generation), prompt chaining and prompt-to-sql. Put simply, this means that we adapt existing large language models, such as ChatGPT, for the database of a corporate customer.

Security We Provide

Data protection is important for banks. To ensure this is maintained, the Pictet solution runs on Microsoft servers in Switzerland. Additionally, Unique AI offers robust enterprise security features, including encryption, access controls, and compliance with regulatory standards.

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