LGT's Lumen: Driving AI Innovation in Private Banking

Lumen, a secure internal GenAI-powered platform developed in partnership with Unique, helps LGT to enhance operational efficiency and increase competitiveness.

lumen IN NUMBERS

• 3 out of 4: Employees use it
• 500,000: Interactions in the span of 2 months
• 5,000: Global users

"With the launch of Lumen, we are embracing the transformative potential of Generative AI to elevate our personalized banking services and operational efficiency. This innovation marks a significant milestone in optimizing how we leverage AI, enabling us to enhance productivity while delivering superior service to our customers."

CEO of LGT Private Banking Europe
Roland Matt

Lumen Case Study

BUILT FOR Optimizing workflows

Challenges

LGT sought to streamline knowledge management across its global workforce and empower its relationship managers to access, analyze, and utilize financial data more effectively. Key challenges included:

• A need for an efficient internal tool for knowledge retrieval.
• The desire to reduce repetitive tasks for employees, enhancing productivity.

Solutions

In partnership with Unique, LGT co-developed Lumen, a private and secure ChatGPT platform designed for internal use. Key features include:

• Investment Research Assistant: Built to help relationship managers find stock data, pull relevant fact sheets, and draft emails – all in record time.
• Internal and External Knowledge Hub: Lumen acts as a comprehensive internal knowledge hub. Employees can effortlessly search vast internal data repositories for policies, guidelines, or procedures. It also allows access to external information, offering LGT employees a holistic view of information.
• Upload and Chat: With its "Upload and Chat" feature, Lumen enables employees to upload documents and query their content directly. This functionality is invaluable for processing complex documents like contracts and detailed reports.

Impact

Since its launch, 3 out of 4 employees have engaged with Lumen, driving over 500,000 interactions globally. Additional benefits are:

• Operational Efficiency: Employees globally now work more efficiently, cutting down on repetitive tasks and focusing on value-added activities.
• Enhanced Service Delivery: Relationship managers can provide better, data-driven advice to clients, improving customer satisfaction.