Phase 2: Setup and Implementation Guide

Overview

This guide covers the setup and deployment of Unique's weekly bundle into a Customer Managed Tenant. It defines the expected timeline, responsibilities split between the customer and Unique, dependencies, and the activities required for a successful deployment.

Audience: IT administrators, cloud architects, and client support teams responsible for deploying and maintaining the Unique application in Azure environments.

Expected Duration: Minimum 2 months if aligned with the Unique Landing Zone (ULZ). Minimum 3 months if the customer has deviated from ULZ.

Dependencies

Before starting Phase 2, the following must be confirmed:

• Phase 1 complete: All items in the Phase 1: Prerequisites for Customer Managed Tenant checklist are fulfilled, checked, or mitigated.

• Provisioned resources: Initial Azure resources (AKS cluster, KeyVaults, networking, identity) are provisioned per Phase 1 specifications.

• Pre-Installation Checklist: Any open items or deviations from the standard ULZ have been documented and communicated to Unique.

Out of Scope

Client-specific customizations and enhancements — such as private API Gateway compatibility, AI model usage changes, or non-standard integrations — are out of scope for this phase. Any customizations or enhancements will incur additional charges and affect the timeline. These should have been identified during the PREPARE phase using the Pre-Installation Checklist.

Customer Activities

1. Verify Prerequisites

• Customer must confirm all Phase 1 prerequisites are met before proceeding with bundle installation.

2. Install Bundle Components

• Customer must install the necessary parts of the Unique weekly bundle into their environment, following Unique's provided instructions and Helm charts.

3. Configure and Install the Unique Product

• Customer must complete setup and configuration of the Unique product, including environment-specific settings (certificates, DNS, identity bindings).

4. Appoint and Train Support Team

• Customer must appoint a first-level support team responsible for ongoing maintenance and troubleshooting.
• Customer must ensure this team receives the necessary training — Unique will provide advisory support for this.

Unique Activities

1. Deliver Updated Release Bundle

• Unique provides the latest weekly bundle release to the customer, including Helm charts, container images, and release notes.

2. Advisory on Installation and Deployment

• Unique provides advisory support throughout the installation and deployment process. Note: Unique advises; the customer executes.

3. Consulting on SSO, Support Setup, and Initial Configuration

• Unique provides consulting on SSO configuration, support team setup, and initial product configuration.
• Unique monitors the deployment to identify issues early.

4. Ongoing Advisory Support

• Unique provides ongoing advisory support on configuration and installation questions throughout the phase.

Coordination and Communication

• Regular check-ins: Schedule recurring status syncs between the customer's team and Unique's SE/support team to track progress and address issues promptly.
• Misconfiguration risk: Coordination gaps are the primary source of deployment delays — proactive communication is essential.

TODO — Diagram needed: Swimlane diagram showing the Phase 2 timeline with parallel customer and Unique activity tracks, key milestones (prerequisites verified → bundle delivered → components installed → product configured → support team trained → go-live readiness), and handoff points between the two parties.