# Reporting an Issue

To help us assist you as quickly as possible, please provide us with as much information up front and ideally in the following format:

## To:

[**enterprise-support@unique.ai**](mailto:enterprise-support@unique.ai)  
cc: \[your CSM rep.\] if urgent/relevant

## Subject:

#### _Examples:_

"When attempting to \[action\], the system fails to \[expected behaviour\]."

"The application crashes when \[specific condition or action\]."

"Users are unable to \[functionality\] under \[specific conditions\]."

"There is a significant delay when \[action\], causing \[impact on user experience\]."

"The \[feature/module\] does not work as expected when \[specific scenario\]."

"An error message appears when \[action\], preventing users from \[expected result\]."

"The \[UI element\] is not displaying correctly in \[browser/device\]."

## Body:

#### **Description**

_Provide a detailed description of the issue, including any relevant background information and context._

**Priority**

_\[High\] Critical business functions impacted_

_\[Medium\] Non-critical but affecting operations_

_\[Low\] Minor or no impact on operations_

#### **Environment**

_Specify relevant details such as environment, OS, browser, application version, etc._

#### **Steps to Reproduce**

_Provide a step-by-step guide on how to reproduce the issue. Each step should be clear and precise._

1. _…_
2. _…_
3. _…_

#### **Expected Result**

_Describe what the expected behaviour or outcome should be._

#### **Actual Result**

_Describe what the actual behaviour or outcome is._

#### **Attachments / Supporting Documents**

_Attach any relevant screenshots, logs, or files that will help in understanding or resolving the issue._

#### **Additional Information**

- **Time and Date**: _Include the time and date when the issue was observed._
- **User Information**: _Provide user information if applicable._
- **Error Codes**: _Include any error codes if known._