Voice Administration

2 min read

Overview

This page outlines the administration options for the Unique AI Voice feature.

Purpose and scope of feature

The feature documentation for end-users can be found at Using Voice.

Dependencies or integrations

Documentation for architecture is available at Voice Infrastructure.

Configuration Guide

Head over to Voice Infrastructure to learn how to deploy and enable the feature for your Unique AI.

User Management

Permissions and roles

There are no specific Unique AI permissions needed.

End Users see the toggle as soon as the infrastructure is provisioned and wired up correctly.

Technical administrators currently have no options to configure the feature; it becomes available within all spaces once enabled.

Security Considerations

Private networking

Depending on the Voice Infrastructure and the design choices made there, the voice stream either gets routed (or even hairpin routed) over the internet or at least the Azure backbone.

To ensure encapsulation within your network, refer to the Voice Infrastructure guidelines.

Limitations

• Some voices or audio inputs may not be recognized correctly by Microsoft STT due to frequency range limitations. If your voice is unusually high or low in pitch, recognition accuracy may be reduced. Check Using Voice to improve the recognition.

• Sporadically on iPhone™ the voice is not recognized due to the microphone being denied access or not being accessible properly. Please get in touch with your Unique SPOC providing as much device configuration settings as you can gather (iOS Version, Screenshot of Microphone privacy settings, iOS Device Model, etc.).

• Occasionally, the system may not detect the spoken language correctly, especially if you switch between multiple languages during a session or conversation. Check Using Voice.

• There may be a limit to the duration of continuous speech that can be processed in a single recognition session. Long, uninterrupted speech may be truncated or fail to process completely. Exact limits depend on Microsoft’s STT API and can be checked in their documentation.

• System may struggle to differentiate between multiple speakers or voices in a recording.

• Accents and Dialects: different accents and dialects can be challenging for systems to accurately transcribe, especially for non-native speakers.

• Noise and Audio Quality: system might struggle with background noise, overlapping speech, or low-quality microphones, which could lead to transcription errors.